Frequently Asked Questions
Answers to the things customers ask us most. Can't find what you need? Reach out anytime.
Orders & Delivery
Smaller decor and lighting ships within 24 hours and arrives in 2–5 business days. Larger pieces like sofas and beds are scheduled for white-glove delivery, typically within 1–3 weeks depending on your area.
Yes — every order over $50 ships free. Large-item delivery is calculated at checkout and shown clearly before you pay, with no surprises.
If your order hasn't been dispatched yet, contact us and we'll update it right away. Once it's with the carrier we can help you reschedule directly with them.
Returns & Warranty
You have 14 days from delivery to start a return on any unused item in its original packaging. We'll arrange collection for larger pieces.
Every piece carries a 5-year structural warranty against manufacturing defects in frames and joinery. Upholstery and finishes are covered for 12 months.
Once we receive and inspect your return, refunds are issued to your original payment method within 3–5 business days.
Products & Support
Our case goods and frames use solid hardwood and responsibly sourced veneers — never particleboard in load-bearing parts. Each listing notes the exact materials.
Absolutely. Reach our design team by chat or email with your dimensions and we'll suggest a layout and pieces that fit your space and budget.